My dish network guide not updating

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I've called and complained, and they say they get lots of complaints about it, but the clear message is they don't give a damn, nor is there a way to choose the time this should happen. With the exception of this one issue, I'm happy with Dish, and have no regrets about dumping Charter 6 months ago. My buddy has Dish and a Hopper and he has complained about this before.

A truly game-changing DVR, The Hopper 3 is future-proofed with 4K ultra HD resolution and 25 industry-leading, new features.

We’ve drawn on the phenomenal power of 16 tuners and a turbocharged quad-core processor that’s 7X faster than the competition to deliver a conflict-free experience like no other.

Press the "Power" button to turn on the device again. Press the "OK" button when you are prompted to update the Dish Network program guide.

For the past few days, it's been saying all the wrong programs for all the wrong times.